Professionals - Tips

Take advantage of our Tech Support lines.  We all have great tech support teams that can help with your troubleshooting needs.

ABB
1-888-385-1221, Option 1
Eaton Electrical
1-800-326-9573
GE Consumer & Industrial
1-800-782-8061
Schneider Electric/Square D Company
1-888-778-2733
Siemens Industry, Inc.
1-800-333-7421

General Tips

  • Ensure the use of properly maintained tools
  • Route wires in strategic areas
  • Perform job after other trades (HVAC, plumbing ) have completed
  • Receptacles need to be wired around the screw instead of backstabbed

Preventative measures

  • Ensure light bulbs are tight in socket
  • Wire receptacles around the screw
  • Devices in the home should be UL and FCC Part 15 compliant
  • Route wires in strategic areas so home owners and other traders are less likely to pierce through a wire

Check for Wiring Issues

  1. Check AFCI wiring
    • Ensure neutral (pigtail) is connected to neutral bar
    • Ensure load power and load neutral connected correctly
  2. Load power wire and load neutral wire are from the same branch
  3. Single-pole AFCI is not connected to multi-wire circuit